Patient Service Representative

Patient First; Gainesville (FL); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Discounted Medical treatment for staff

401(k) Retirement Plan (employer match

Paid Annual Leave

Overtime Pay

Double time compensation for holidays

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First in Gainesville, FL is seeking a front desk/administrative associate to support patient flow, billing, and insurance information processing. You will assist patients at the kiosk, escort those needing emergency care, and ensure accurate data entry with patient-focused service.

The role requires strong communication, basic typing, and multitasking, with the ability to lift up to 25 pounds and work at multiple centers as needed. Competitive benefits accompany a 40-hour work week.

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issues or center emergencies.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Handle physician and nurse requests promptly.
• Explain billing policies and charges to patients as needed.
• Register patients accurately with kindness and efficiency.
• Verify patient demographics, health, pharmacy, and insurance information.
• Provide itemized billing statements and answer billing questions.
• Refer billing questions to the appropriate parties.
• Collect payments and issue receipts for services and supplies.
• Discharge patients and process incurred charges.
• Perform cash management duties and end-of-shift tallies.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete checklists and policy tasks during shifts.
• Answer calls and distribute messages promptly.
• Assist with other assignments as directed.
• Demonstrate proficiency with electronic medical record systems.
• Receive, move, and stock supplies.
• Clean front office area and complete maintenance tasks.
• Ensure daily reports are run at day end.
• Attend staff meetings and be available as needed.

Skills

Typing

Customer service

Communication

Multitasking

Cash handling

Education

High school diploma

Job description

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Minimum Education and Professional Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation

• Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:
  • Recruitment bonus
  • Patient Care Performance bonus (center employees only)
  • Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices.

All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays.

Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services.

X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips.

Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff.

Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.