Patient Service Representative

Patient First; Falls Church (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Employee assistance program

401(k) with employer match

Paid time off and leaves

Overtime/holiday pay

Discounted medical treatment for staff

Job summary

Patient First in Falls Church, VA is seeking a friendly, detail-oriented front desk associate to assist patients, register them, handle billing questions, and maintain accurate records. You will operate the EMR system, process payments, and ensure a warm, professional patient experience.

This role requires basic typing, strong communication, and the ability to multitask across busy shifts. Candidates should be able to lift up to 25 pounds and stand for several hours; experience in a clinical

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients in emergency to treatment area for registration and evaluation.
• Handle Physician and Nurse requests promptly.
• Explain billing policies and charges as needed.
• Register patients accurately with excellent customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized statements.
• Collect money and issue receipts for visits and supplies.
• Discharge patient and process incurred charges.
• Manage cash handling duties at shift end.
• Receive, send, and distribute correspondence; file and scan forms.
• Complete checklists and Policy Manager tasks during shift.
• Answer incoming calls and route messages promptly.
• Assist with other assignments as directed.
• Maintain understanding of EMR system.
• Receive/move/stock supplies.
• Clean front office and maintenance duties as directed.
• Verify daily reports are run at end of day.
• Attend staff meetings as directed.
• Be available to assist as needed; breaks may be interrupted.
• Operate and maintain medical and office equipment.
• Participate in maintenance assignments when necessary.
• Provide positive, warm, friendly service.
• Complete other duties as directed.

Skills

Typing

Communication skills

Multitasking

Customer service

Flexibility

Education

High school diploma

Job description

The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. Respectfully handling Physician and Nurse requests in a timely manner. Communicating information about Patient First’s billing policies, including insurable and non‑insurable charges, as needed. Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. Verifying all patient demographic, health, pharmacy, and insurance information. Thoroughly answering billing and insurance questions and providing itemized billing statements as requested. Referring billing questions to the appropriate parties as needed. Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system. Discharging the patient and processing incurred charges. Completing all cash management duties to include counting and accounting for money collected at the end of the shift. Receiving, sending, and distributing correspondence as directed. Filing and scanning medical documents and office forms as directed. Completing assigned checklists and Policy Manager tasks within the assigned shift. Answering all incoming calls and distributing messages in a timely manner. Assisting with other assignments as directed. Demonstrating an efficient understanding of the electronic medical record system. Receiving, moving, and stocking ordered supplies. Cleaning the front office work area and other maintenance assignments as directed. Verifying daily reports are run at the end of the day. Attending staff meetings as directed. Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations). Operating, using, and maintaining medical and office equipment as trained. Participating in maintenance assignments when necessary and as directed. Providing positive, warm, and friendly service in all interactions. Completing other duties as directed.

Minimum Education and Professional Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid‑Atlantic region are open every day of the year - including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on‑site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.