Patient Service Representative

AppleOne Employment Services; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

AppleOne Employment Services in Los Angeles is seeking a registration specialist to secure access to care at PIH Health facilities by handling patient registration and pre-registration for outpatient and inpatient accounts.

The role emphasizes accurate calculation of patient liability, including copays, coinsurance, and deductibles, strong communication, HIPAA compliance, and the ability to travel to off-site locations.

Qualifications

• One year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred
• Insurance and billing experience strongly required

Responsibilities

• Handle patient registration and pre-registration for outpatient and inpatient accounts
• Calculate and secure patient liability including copayments, coinsurance and deductibles accurately
• Communicate effectively with staff, patients, guarantors, insurance companies and physicians
• Maintain HIPAA compliance and protect patient information
• Ability to travel to off-site locations (Outpatient only)
• Active use of Word and Excel to maneuver through multiple screens and record data

Skills

Excellent written and verbal

Attention to detail

Learn quickly

Word and Excel

Typing 45+ wpm

HIPAA compliance

Customer service

Travel to off-site locations

Education

High school diploma or equivalent

1 year healthcare/medical office experience

Medical terminology knowledge

Insurance and billing experience

Tools

Microsoft Word

Microsoft Excel

Job description

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including
copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.

SPECIFIC SKILLS NEEDED

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner
• 1+ year of medical office /hospital/medical billing work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge required
• Ability to multi-task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

EDUCATION/EXPERIENCE/TRAINING

• One year experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience required
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred
• Insurance and billing experience strongly required

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.