Patient Service Representative

TELCOR; Lincoln (NE); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Parental Leave (12 weeks)

FSA options

Job summary

TELCOR in Lincoln, NE is seeking a Patient Service Representative to handle inbound and outbound patient calls for TELCOR customers. You will update patient accounts, interpret status, and relay accurate information while maintaining privacy and accuracy in data entry.

The role supports revenue cycle activities and requires clear communication, attention to detail, and the ability to work scheduled hours between 7:00 am and 5:00 pm.

Qualifications

• Excellent written and verbal communication skills.
• Ability to follow up on outstanding items and monitor status with minimal supervision.
• Strong attention to detail and accuracy in data entry and record-keeping.

Responsibilities

• Handle inbound/outbound calls from patients of TELCOR customers.
• Notate and update patient accounts accurately; interpret account status.
• Relay accurate information and protect patient demographics and privacy.

Skills

Clear communication

Follow-up

Attention to detail

Data entry

Time management

MS Word

MS Excel

Tools

Microsoft Office

CRM systems

Job description

Careers at TELCOR

Build healthcare software at a Great Place to Work certified company in Lincoln, NE, helping labs and hospitals run better every day.

Open Positions

Position: Patient Service Representative
Location: Lincoln, NE
Job Id: 448
# of Openings: 1

The TELCOR Revenue Cycle Services (RCS) Patient Service Representative is responsible for handling calls from patients of TELCOR customers. This role will include handling outbound and inbound patient calls and making proper notations on patient accounts, interpreting patient account status and activity, relaying appropriate and accurate information to patients, and updating patient demographics.

The TELCOR RCS hiring team is looking for candidates with availability between the hours of 7:00am to 5:00pm.

Requirements

• Ability to effectively and professionally communicate, both in writing and verbally with tact, diplomacy and respect for others
• Must have strong skills in follow up and monitoring of outstanding items, independently with little supervision
• Must have strong attention to detail and skills allowing for quick and efficient navigation of data entry procedures, while utilizing computer-based technology platforms
• Must be able to work independently to achieve individual and team goals
• Self‑motivated, analytical, quick learner, organized, detail oriented, multi‑tasker, resilient and self‑disciplined in time management
• PC literate — Windows operation system environments and Microsoft Office tools; e.g., Word, Excel

TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.

Microsoft, Windows, Crystal Reports and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Working at TELCOR includes many benefits

At TELCOR, we hire the best and reward accordingly. Our competitive compensation and benefits package supports your health, development, and future.

Insurance & 401(k)

• Group insurance package covering health, dental, vision, life, short and long term disability, identity protection, and supplemental options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Employer matching 401(k) Retirement Savings plan.

Culture & Work Environment

• Generous time off plan.
• 12 weeks of paid Parental Leave.
• Volunteer Time Off.
• Paid Holidays.
• Employee Referral Bonus program.

• WELCOR – TELCOR wellness program.
• Continuing education reimbursement.
• Professional certification reimbursement.
• Gym Incentive Program.

We focus on finding talented, qualified candidates for a variety of positions. TELCOR will review the credentials of any candidate with the following skills: revenue cycle management, medical billing management, accounting, project management, nursing, medical technology, health care‑related technical customer service, .NET development, systems engineering, and/or healthcare‑related sales. Relocation assistance may be available. TELCOR is not able to sponsor work visas.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. Please reference this “Know Your Rights: Workplace Discrimination is Illegal” document.

Our policy statement on behalf of Protected Veterans and Individuals with a Disability.

TELCOR is also an E‑Verify participant and supports your right to work.

Need Assistance?

If you need accommodations to apply, contact Human Resources at 402‑489‑1207 or email [e-mail].