Patient Service Representative - Multispecialty Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Service Representative to join their dynamic team. This role is crucial in ensuring a seamless patient experience by providing exceptional customer service and managing administrative tasks efficiently. As a PSR, you will greet patients, assist with check-in/out processes, and maintain accurate patient records. The company values diversity and offers a comprehensive benefits package to support your well-being. If you are passionate about making a difference in healthcare and possess strong customer service skills, this opportunity is perfect for you.

Benefits

Tuition Reimbursement

Loan Forgiveness

401(k) Matching

Lifecycle Benefits

Qualifications

• Customer service experience is essential for this role.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet and assist patients, confirming their identity and providing visit information.
• Handle check-in/out procedures and update patient information.

Skills

Customer Service

Bilingual Abilities

Education

High School Diploma or GED

Bachelor's Degree

Job description

Patient Service Representative - Multispecialty Full time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in healthcare. Join our team and contribute to better healthcare across our system. We offer competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.

Job Description

The Patient Service Representative (PSR) supports our service area by checking patients in and out of appointments, demonstrating exemplary customer service, and assisting with various administrative duties.

Responsibilities:

1. Greet patients and guests, confirm their identity, and provide visit information.
2. Complete check-in/out procedures.
3. Update patient demographic and insurance information.
4. Register patients as needed.
5. Obtain patient consents and authorizations.
6. Collect co-payments, past due balances, and point-of-service payments.
7. Post payments, process billing, and perform end-of-day cash drawer balancing.
8. Maintain a clean and comfortable waiting area.
9. Inform patients of delays or appointment changes.
10. Schedule appointments as necessary.
11. For PSRs in the Immediate Care Clinics, float to other clinics/departments as needed.
12. Perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED.
• 0-2 years of customer service experience.

Preferred:

• Bachelor's degree.
• Experience in healthcare settings.
• Knowledge of medical terminology.
• Bilingual abilities.

Additional Information

Northwestern Medicine is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Benefits

We provide a comprehensive benefits package to support your physical, emotional, and financial well-being. Please visit our Benefits section for more details.