Remote Patient Service Representative

LaSalle Network; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Remote Patient Service Representative to join their team. This fully remote role involves managing a high volume of inbound calls, assisting patients with billing inquiries, and providing exceptional customer service. You will navigate systems to update patient information and process payments securely. If you have a passion for helping patients and the necessary experience, this opportunity is perfect for you. Join a leading organization that values empathy and professionalism in every interaction, and make a difference in patients' lives today!

Qualifications

• Experience in call center or patient access roles is essential.
• Strong communication and problem-solving abilities are crucial.

Responsibilities

• Manage a high volume of inbound calls related to patient billing.
• Assist patients in understanding statements and resolving inquiries.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Empathy

Call Center Experience

Patient Access Experience

Tools

Epic

Job description

LaSalle Network is partnering with a large revenue cycle management company that is hiring a Remote Patient Service Representative! In this role, you will be responsible for managing approximately 50 inbound calls daily, assisting patients with billing inquiries and payment collections.

Remote Patient Service Representative Responsibilities:

1. Handle a high volume of inbound calls related to patient billing and payments
2. Assist patients in understanding their statements and resolving payment inquiries
3. Process payments securely and accurately
4. Provide exceptional customer service and demonstrate empathy with each interaction
5. Navigate Epic and other systems to retrieve and update patient information
6. Call center experience or patient access experience required
7. Strong communication and problem-solving skills
8. Ability to handle sensitive patient information with professionalism
9. Epic experience is a plus
10. Reliable internet connection for remote work

This is a fully remote position with a leading organization in the healthcare industry. If you have a passion for helping patients and the experience to excel in this role, apply today!

Thank you,

Cassie Schacht
Project Manager - Healthcare Revenue Cycle
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.