Patient Service Representative (8a-4:30p) Neurology OP - Johnson City, TN

Ballad Health; Johnson City (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Service Representative to join their team. This full-time role involves greeting patients, managing appointments, and handling administrative tasks like billing and insurance claims. Ideal candidates will possess strong communication skills and a commitment to patient confidentiality. This position offers an excellent opportunity for individuals looking to start their career in a supportive healthcare environment, where you can make a meaningful impact on patient experiences and contribute to the efficiency of healthcare services.

Qualifications

• Experience with data entry and database utilization.
• Ability to maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors in a friendly manner.
• Register patients and update appointment schedules.
• Process insurance claims and perform account reconciliations.

Skills

Data Entry

Communication Skills

HIPAA Compliance

Education

High School Diploma or Equivalent

Tools

Electronic Health Record (EHR) Systems

Job description

Patient Service Representative (8a-4:30p) Neurology OP - Johnson City, TN

Join to apply for the Patient Service Representative (8a-4:30p) Neurology OP - Johnson City, TN role at Ballad Health.

Job Summary

The Patient Service Representative (PSR) greets all patients and visitors courteously, registers patients according to Ballad Health processes, and performs various administrative duties including scheduling, data entry, billing, and insurance claims processing.

Responsibilities

1. Greet patients and visitors in a friendly manner.
2. Register patients and update appointment schedules.
3. Retrieve and manage patient data and medical records.
4. Collect co-pays and perform billing and coding with CPT & ICD-10 codes.
5. Process insurance claims and perform account reconciliations.
6. Assist with referral and precertification processes.
7. Perform closing procedures to ensure accurate account balances.

Minimum Requirements

• High School diploma or equivalent.
• Experience with data entry and database utilization.
• Ability to maintain patient confidentiality and HIPAA compliance.
• Effective communication skills with patients and staff.

Preferred Qualifications

• Knowledge of CPT and ICD coding and billing.
• Experience with Electronic Health Record (EHR) systems.

Work Details

• Shift: Day
• On Call: No
• Weekends: No
• Travel: No
• Location: Ballad Health Medical Associates, Johnson City, TN

Additional Information

Entry level, full-time position in the healthcare industry, specifically in hospitals and healthcare services.