Patient Service Representative

Community Health Centers of Greater Dayton; Huber Heights (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare center as a Patient Service Representative, where you'll be the first point of contact for patients. This role involves preparing patient charts, ensuring smooth operations, and providing exceptional customer service in a fast-paced environment. You'll be part of a dedicated team committed to enhancing patient experiences while managing various administrative tasks. The position offers a full-time schedule with a comprehensive benefits package, making it an excellent opportunity for those looking to grow in the healthcare field. If you have strong communication skills and a passion for helping others, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Plan

Qualifications

• 2-3 years of experience in a healthcare facility preferred.
• Basic knowledge of ICD-10, CPT coding, and medical terminology required.

Responsibilities

• Prepare charts for patient visits and greet patients upon arrival.
• Provide outstanding customer service and assist with scheduling appointments.

Skills

Customer Service Skills

Communication Skills

Prioritization Skills

Bilingual in Spanish

Education

High School Diploma

CPR Certification

Tools

MS Office

EMR Systems

Job description

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The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to:

• Greeting patients, checking and entering arrival time.
• Updating and/or entering patients in practice management system.
• Having the appropriate information prepared for the clinical staff, copying insurance card and verifying insurance coverage.
• Notifying the clinical staff when a patient has arrived.
• Providing efficient office support, teamwork and outstanding customer service.
• Understanding and explaining Center policies regarding late arrival and no shows.
• Directing patients on scheduling appointments
• Assisting patients with forms including Medical Record Release forms when requesting medical records.
• Taking messages for prescription refills and paperwork requests.
• Other duties as assigned.
  
  

Qualifications

High school diploma or equivalent certificate required, along with two to three years of experience in a health care facility preferred. Current CPR certification or ability to receive certification within 90 days of hire required. Basic knowledge of third party payers, ICD-10 and CPT coding and medical terminology is preferred. Basic computer and keyboarding skills using MS Office required; previous experience in EMR preferred. Strong oral communication and telephone skills and excellent customer service skills required; bilingual in Spanish helpful. Used to working in a fast-paced work environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time.

Salary commensurate with experience. Full benefits package including medical, dental, vision, life insurance, disability, paid time off, paid holidays and 401k plan. CHCGD is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Wellness and Fitness Services

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