Patient Service Representative

Healthcare Outcomes Performance; West Chester (Chester County); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Patient Service Representative, der eine Schlüsselrolle in der Patientenbetreuung spielt. In dieser spannenden Position sind Sie dafür verantwortlich, Patienten herzlich zu empfangen, ihre Informationen präzise zu erfassen und sicherzustellen, dass alle erforderlichen Unterlagen bereit sind. Sie werden auch mit Versicherungsfragen umgehen und die Patienten über finanzielle Anforderungen informieren. Bei uns haben Sie die Möglichkeit, in einem unterstützenden Umfeld zu arbeiten, das Wert auf Teamarbeit und Wachstum legt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassende Gesundheitsleistungen

401(k) Match

Flexible Arbeitszeiten

Mitarbeiter-Referral-Programm

Generöse Urlaubs- und Krankheitszeiten

Qualifications

• Mindestens ein bis zwei Jahre Erfahrung in der Patientenregistrierung.
• Kenntnis der Versicherungsregeln und medizinischer Terminologie erforderlich.

Responsibilities

• Begrüßt Patienten und informiert über Ankunft.
• Erfasst demografische und Versicherungsinformationen der Patienten.

Skills

Kundenservice

Versicherungskenntnisse

Medizinische Terminologie

EDV-Kenntnisse

Education

High School Diploma oder GED

Tools

Athena EMR

Computer Scheduling Systeme

Job description

Join our Team at Premier!

Title: Patient Service Representative

Location: West Chester, PA

Schedule: 7:00am-3:30pm (Opener), 8:00am-4:30pm (Closer)

About Us:
Premier is a leading orthopedic practice committed to diagnosing and treating a wide range of orthopedic injuries and conditions. We operate in over 50 locations and have more than 70 physicians dedicated to providing exceptional care across the Greater Philadelphia area. With a team of nearly 1,000 employees, we thrive in a supportive environment that prioritizes collaboration and patient satisfaction.

What We Offer:

• Comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match.
• Generous sick, and vacation time.
• Flexible work hours.
• Excellent opportunities for growth and advancement.
• Employee referral reward program.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.
• Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
• Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
• Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.
• Identifies and collects co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.
• Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
• Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
• Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
• Communicates with patients in the lobby if physician or provider is running behind schedule.
• Reviews and prepares charts for the following day according to the practice schedule.
• Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
• Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
• Maintains a clean and organized front office workspace.

QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge experience preferred.
• Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience is highly preferred.
• Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.
• Previous experience in collecting money is preferred.
• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Skill in customer service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.