Patient Service Representative

National Medical Association; Boston Heights (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative to enhance the patient experience through exceptional service and efficient office management. This role involves greeting patients, managing appointments, and ensuring compliance with healthcare regulations. The ideal candidate will possess strong interpersonal and organizational skills, along with a keen understanding of medical terminology. Join a dynamic team dedicated to providing quality care and support in a fast-paced environment, where your contributions will directly impact patient satisfaction and operational efficiency.

Qualifications

• Experience in a healthcare environment is preferred.
• Excellent interpersonal skills to communicate effectively with patients.
• Strong organizational skills to prioritize multiple tasks.

Responsibilities

• Develops and maintains positive relationships with patients and families.
• Schedules patient visits utilizing hospital procedures and resources.
• Ensures HIPAA compliance is followed.

Skills

Interpersonal Skills

Organizational Skills

Basic Math Skills

Knowledge of Medical Terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Computerized Scheduling System

Job description

Full-time, 40 hours/week

Variable day shift with rotating weekends

Onsite

Summary :

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities :

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite