Patient Service Representative

HealthFirst Family Care Center, Inc.; Franklin, Northern (NH, KY); Hybride; USD 36 000 - 42 000; Plein temps

Résumé du poste

HealthFirst Family Care Center, Inc. in New Hampshire is seeking a dedicated Patient Service Representative to be the friendly first point of contact for patients and visitors. You will greet, answer phones, register patients, verify information, and help patients navigate services with care.

This role emphasizes empathy, organization, and clear communication in a fast-paced clinic. You will maintain patient flow, schedule appointments, collect co-pays, and support confidential workflows while

Qualifications

• High school diploma or equivalent required.
• Two years' medical office experience desired.

Responsabilités

• Greet patients warmly in-person or on the phone.
• Answer phones professionally and provide clear guidance.
• Register new patients and update records accurately.
• Coordinate with clinical staff to maintain efficient patient flow and provider schedule.
• Verify insurance and collect co-pays or sliding-scale fees.
• Assist with prescription pickups, records requests, and follow-ups.
• Keep workspaces organized and patient information confidential.
• Support with scheduling, reminders, and other essential communications.
• Cross-train in at least one other area to support clinic flexibility.
• Embrace other duties as needed to help the team succeed.

Connaissances

Customer service

Organization

Communication

Empathy

Teamwork

Adaptability

Formation

High school diploma

Description du poste

Description

Are you interested in working for New Hampshire's 2024 Health Care Business of the Year, according to Business NH Magazine? Join the HealthFirst community, where every position has purpose!

Step into a career where you're not just filling a position - you're making a meaningful impact. At HealthFirst, we're more than a doctor's office - we're a beacon of hope, providing top-notch integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that's redefining healthcare and changing lives in ways others can only dream of. Ready to make a difference? Join us!

We’re currently seeking a Patient Service Representative to join our front desk team. In this role, you'll be the friendly face and helpful voice that welcomes patients and visitors - often the very first point of contact for those seeking care. From answering phones and scheduling appointments to helping patients navigate services and verify information, you'll be the connector between compassionate care and the people who need it most.

This isn't just about administrative tasks (though those are important too) - it's about making each interaction a little brighter, a little easier, and a lot more human.

Please note, the hours for this position are:

Mondays, Tuesdays, Thursdays, and Fridays 8:30am - 5:30pm. Wednesdays 10am - 7pm. Each shift has a one hour unpaid meal break.

What You’ll Do

• Greet patients warmly, whether in-person or over the phone
  
• Answer phones professionally and promptly, offering clear, helpful guidance
  
• Register new patients and update records with accuracy and attention to detail
  
• Help maintain efficient patient flow by coordinating with clinical staff and managing the provider schedule
  
• Verify insurance and collect co-pays or sliding-scale fees
  
• Assist with prescription pickups, records requests, and follow-ups
  
• Keep workspaces organized and confidential information secure
  
• Support the team with scheduling, patient reminders, and other essential communications
  
• Cross-train in at least one other area to support clinic flexibility
  
• Embrace other duties as needed to help the team succeed
  

Who You Are

• You’re customer-focused and take pride in providing respectful, helpful service
  
• You’re organized and detail-oriented, with a knack for juggling tasks in a fast-paced environment
  
• You’re a clear communicator, both in writing and in person
  
• You’re empathetic, patient, and calm under pressure
  
• You work well in a team, building trust with colleagues and patients alike
  
• You’re adaptable and open to learning new systems and processes
  
• Above all, you’re driven by a sense of purpose and a desire to make healthcare more accessible for all
  

At HealthFirst, you’ll find more than a job - you'll find a mission.
If you're ready to make every interaction count and bring compassion into every conversation, we’d love to meet you.

Requirements

EDUCATION/EXPERIENCE: High school diploma or equivalent required. Two years' medical office experience desired. Schedule is M, T, Th & F: 8:30 - 5:30 & W: 10:00 - 7:00 with an hour lunch