Patient Service Representative - Amherst Family Practice - Full Time - Foundation Medical Partners

15 Foundation Medical Partners Inc; Amherst (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Disability insurance

Tuition reimbursement

401(k) / Retirement plan

Job summary

Foundation Medical Partners is seeking a Patient Service Representative at Amherst Family Practice to be the first point of contact for patients. You will greet customers, verify demographics, schedule appointments, and support front-office operations with professionalism and care.

Ideal candidates have strong communication and customer service skills, familiarity with Epic EMR, and the ability to work across multiple locations in a fast-paced healthcare environment.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a medical practice or healthcare setting preferred but not required.
• Strong interpersonal, communication, and customer service skills required.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for appointments.
• Verify and update patient demographics, registration, and insurance information in the EMR.
• Schedule appointments and coordinate patient care needs.
• Respond to patient inquiries in a timely and courteous manner.
• Communicate with providers and staff to support continuity of care.
• Maintain accurate patient records and confidentiality.

Skills

Interpersonal communication

Customer service

Teamwork

Conflict resolution

Multitasking

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Come work at the best place to give and receive care! Job Description:

Who We Are:

Foundation Medical Partners, affiliated with Southern New Hampshire Medical Center, is the second-largest multi-specialty physician group in New Hampshire, serving the greater Nashua community. At Amherst Family Practice, caring for patients is not just our profession, it's our passion. Our providers and staff are dedicated to delivering exceptional care and outstanding customer service to every patient we serve. We take pride in fostering a supportive workplace culture that encourages both professional and personal growth, and we are looking for a dedicated Patient Service Representative to join our incredible team.

About the Job:

As a Patient Service Representative (PSR), you will play a vital role in creating a positive patient experience from the moment patients walk through our doors. You will serve as the first point of contact for patients, supporting front office operations, coordinating care, and ensuring accurate patient information is maintained. This position is ideal for someone who enjoys helping others, thrives in a team-oriented environment, and is passionate about providing exceptional customer service.

What You'll Do:

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for appointments.
• Verify and update patient demographics, registration, and insurance information within the electronic medical record.
• Schedule appointments and assist in coordinating patient care needs.
• Respond to patient phone calls and inquiries in a timely and courteous manner.
• Communicate effectively with providers, clinical staff, and outside offices to support continuity of care.
• Maintain accurate patient records and ensure confidentiality of information.
• Deliver an exceptional patient experience while building meaningful connections within the community.
• Support office operations and assist at other practice locations as needed.

Who You Are:

• High School diploma or equivalent required.
• Previous experience as a Patient Service Representative or in a medical office preferred, but not required.
• Strong interpersonal, communication, and customer service skills.
• Ability to professionally and diplomatically resolve conflicts and patient concerns.
• Adaptable and flexible, with the ability to support multiple office locations when needed.
• Able to work effectively both independently and as part of a collaborative team.
• Comfortable working in a fast-paced healthcare environment.
• Experience in a public-facing customer service role, preferably within healthcare.
• One year of experience in a medical practice or healthcare setting.
• Knowledge of medical terminology and medical office workflows.
• Working knowledge of Epic EMR and common Microsoft Office applications.

Why You'll Love Us:

Health, dental, prescription, and vision coverage for full-time and part-time employees Short-term disability, long-term disability, and life insurance coverage Employee Assistance Program (EAP) Competitive pay Sign-on and employee referral bonuses Tuition reimbursement 403(b) Retirement Savings Plan Paid training and continuing education opportunities Opportunities for professional growth within a leading healthcare organization Supportive team culture dedicated to making a difference in the lives of our patients and community members & more!

Work Shift:

Monday - Friday, 8am-5pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve.

Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region.

We start with committing to do the right thing, for each patient, always.