Patient Service Representative

Gateway Diagnostic Imaging; Fort Worth (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Premium base pay

Monthly bonus opportunities

Exceptional benefits program

401(k) with Employer Contribution

Paid Vacation Time

Job summary

Gateway Diagnostic Imaging in South Fort Worth, TX seeks an experienced Patient Service Representative to support patient flow and front-desk operations. The role is full-time with a Monday–Friday 10am–7pm schedule and rotating Saturdays, offering premium pay and comprehensive benefits.

The successful candidate will handle scheduling, verification, data entry, and patient inquiries with a strong focus on service quality. Bilingual English/Spanish is preferred to assist diverse patients.

Qualifications

• 1-4 years of experience in a medical office or hospital.
• Experience with authorizations and insurance verification preferred.
• Ability to handle heavy patient volume.
• Bilingual English/Spanish preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in/out patients and manage appointments.
• Answer multiple phone lines and provide information.
• Provide accurate billing information and data entry.
• Verify insurance details and patient data.
• Process requests and file patient records.

Skills

Customer service

Computer skills

Multitasking

Bilingual English/Spanish

Job description

Gateway Diagnostic Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in South Fort Worth, TX.

Work Schedule: Monday-Friday 10am-7pm with rotating Saturday's.

Why Gateway?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Gateway Diagnostic Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Bilingual (English/Spanish) preferred

About Us:

Gateway Diagnostic Imaging is a premier provider of diagnostic imaging services, offering a comprehensive range of imaging solutions within a comfortable, service-oriented outpatient setting.

Our philosophy at Gateway is to integrate state-of-the‑art equipment, highly qualified radiologists, and exceptional customer service for referring physicians, patients, and payors, ensuring the highest standards in outpatient radiology. We are recognized for our unwavering commitment to patient care delivered in a compassionate environment, coupled with a strong conviction that quality diagnostic imaging and excellence in service lead to cost-effective medical care.

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