Float Patient Service Representative

Gateway-Diagnostic-Imaging-1; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage Reimbursement

Medical/Dental/Vision/Life/Pharmacy

401(k) with Employer Contribution

Paid Short-Term Disability

Paid Vacation Time

PTO Accrual Beginning Day 1

Colleague Referral Bonus Program

Job summary

Gateway Diagnostic Imaging is seeking an experienced, patient care-oriented Professional for a full-time Float Patient Service Representative to support our locations in Dallas, North Richland Hills, and Richardson, TX. You will be the first point of contact, managing check-in/check-out, scheduling, insurance verification, and payments, ensuring a welcoming, smooth visit.

The role offers premium base pay, competitive shift differentials, monthly bonuses, and an exceptional benefits program,

Qualifications

• 1–4 years of experience in a medical office setting or hospital.
• Experience in authorizations and insurance verification.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multi-task.
• Bilingual Spanish/English preferred.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in/out patients.
• Answer multiple phone lines.
• Provide accurate information to Billing Office.
• Verify insurance details.
• Ensure accuracy of patient data in system.
• Process requests and filing of patient records.

Skills

Front desk

Customer service

Computer skills

Bilingual Spanish

Multi-tasking

Job description

Gateway Diagnostic Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Float Patient Service Representative to help support our locations in Dallas, North Richland Hills, and Richardson, TX.

Work Schedule: Monday-Friday, 9:00am-6:00pm

Why Gateway?

We believe in rewarding dedication and passion! That's why we offer aPREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and anEXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Gateway Diagnostic Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Mileage Reimbursement
• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Position Summary:

As a Patient Services Representative (PSR), you will serve as the first point of contact for patients visiting our Dallas imaging center. You’ll be responsible for ensuring a smooth and welcoming experience from check-in to check-out. This includes scheduling appointments, verifying insurance, collecting payments, and supporting overall front desk operations.

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification Needed
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Bilingual (Spanish/English) highly preferred

About Us:

Gateway Diagnostic Imaging is a premier provider of diagnostic imaging services, offering a comprehensive range of imaging solutions within a comfortable, service-oriented outpatient setting. Our philosophy at Gateway is to integrate state-of-the-art equipment, highly qualified radiologists, and exceptional customer service for referring physicians, patients, and payors, ensuring the highest standards in outpatient radiology. We are recognized for our unwavering commitment to patient care delivered in a compassionate environment, coupled with a strong conviction that quality diagnostic imaging and excellence in service lead to cost-effective medical care.

#TMIAPSR