Patient Service Representative

Jobtailor; Falls Church, Northern (VA, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Falls Church, VA is seeking a Patient Access Specialist to handle incoming calls, document medical and demographic information, and coordinate appointment needs. The role emphasizes accurate, high-volume work while meeting contact center metrics, with hybrid work options and EPIC scheduling experience valued.

The ideal candidate will independently manage calls, adapt communication to audiences, and revise workflows to improve efficiency, supporting seamless patient services in a

Qualifications

• 3 years of healthcare or relevant experience, or a Bachelor's degree and 2 years of healthcare or relevant experience.
• High School Diploma or Equivalent
• Ability to work full-time, Monday through Friday
• Ability to work in a hybrid arrangement
• Ability to work independently and complete incoming calls without close supervision
• Ability to deliver accurate work while meeting contact center volume and metric goals
• Ability to select appropriate communication methods and adjust communication style
• Experience or ability to follow EPIC scheduling processes
• Ability to interview patients and document medical, financial, demographic, and insurance information

Responsibilities

• Complete incoming calls independently without close supervision
• Deliver accurate, high-volume work while improving workflow inefficiencies and minimizing repetitive errors
• Revise current workflow procedures as needed
• Select appropriate communication methods and adapt communication style to the audience
• Follow EPIC scheduling processes to identify the best provider for patient appointment needs
• Meet contact center metric goals, including Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores
• Interview patients and document required medical, financial, demographic, and insurance information
• Coordinate communication between patients and practice/clinic front desks, nurses, and physicians regarding medical or appointment needs
• Perform additional duties as assigned

Skills

Independent Work

Communication Skills

Adaptability

Education

High School Diploma or Equivalent

Bachelor's degree in healthcare or relevant field

Tools

EPIC scheduling

Job description

• Complete incoming calls independently without close supervision
• Deliver accurate, high-volume work while improving workflow inefficiencies and minimizing repetitive errors
• Revise current workflow procedures as needed
• Select appropriate communication methods and adapt communication style to the audience
• Follow EPIC scheduling processes to identify the best provider for patient appointment needs
• Meet contact center metric goals, including Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses, and Quality Assurance Scores
• Interview patients and document required medical, financial, demographic, and insurance information
• Coordinate communication between patients and practice/clinic front desks, nurses, and physicians regarding medical or appointment needs
• Perform additional duties as assigned

Requirements

• 3 years of healthcare or relevant experience, or a Bachelor's degree and 2 years of healthcare or relevant experience
• High School Diploma or Equivalent
• Ability to work full-time, Monday through Friday
• Ability to work in a hybrid arrangement
• Ability to work independently and complete incoming calls without close supervision
• Ability to deliver accurate work while meeting contact center volume and metric goals
• Ability to select appropriate communication methods and adjust communication style
• Experience or ability to follow EPIC scheduling processes
• Ability to interview patients and document medical, financial, demographic, and insurance information

Core Competencies

Demonstrates expertise in patient communication and appointment scheduling, with a strong focus on delivering accurate, high-volume work while meeting contact center metrics. Proficient in documenting medical, financial, demographic, and insurance information in a healthcare setting.

Hard Skills

• Patient Documentation
• Workflow Improvement
• High-Volume Work Delivery
• Metric Goal Achievement
• Error Minimization

Soft Skills

• Independent Work
• Communication Skills
• Adaptability

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Healthcare
• Contact Center
• Patient Appointment Coordination
• Medical Information
• Demographic Information