Patient Service Representative

Dental Care Alliance; Dunlap (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team environment

Modern dental technology

Full-time schedule

Job summary

Maple Shade Dental of Peoria is seeking a Patient Service Representative in Dunlap, IL to join the clinical team and provide outstanding patient care in a team-based environment. Responsibilities include answering phones, scheduling, and assisting with treatment plans and financial arrangements for patients.

The role requires excellent customer service skills and prior dental office experience is preferred; knowledge of insurance plans is a plus.

Qualifications

• Dental office experience preferred.
• Knowledge of insurance plans a plus.
• Experience answering phone calls.
• Exceptional customer service skills.

Responsibilities

• Answer phones and greet patients.
• Schedule and manage appointments.
• Assist with patient check-in and sign-in.
• Post charges and payments to patient accounts.
• Maintain waiting area in a welcoming environment.

Skills

Customer service

Phone handling

Scheduling

Insurance knowledge

Job description

Overview

Maple Shade Dental of Peoria is looking for a Patient Service Representative in Dunlap, IL, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Full-time Schedule: Mon-Thurs 7:45-5pm, some Fridays 8-2pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• Experience working in a dental office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.