Patient Service Representative

Dental Care Alliance; Glenside (PA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance

Disability benefits

401(k) plan

Team-oriented work environment

Job summary

Dental Solutions in Pennsylvania, PA is hiring a Patient Service Representative to join the clinical team and deliver high-quality patient care in a team-based setting.

The role involves answering phones, scheduling, and assisting with patient treatment plans and financial arrangements while supporting staff and the Office Manager. Excellent customer service experience is essential.

Qualifications

• Experience working in a dental office is required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones.
• Exceptional customer service skills required.

Responsibilities

• Greet and assist patients upon arrival/dismissal.
• Respond to patient questions per policies.
• Answer telephones.
• Schedule appointments and maintain the appointment book.
• Confirm appointments and follow up on no-shows/cancellations.
• Register patients on sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain a clean, welcoming waiting area.

Skills

Customer service

Scheduling

Telephone handling

Insurances knowledge

Tools

Phone system

Job description

Overview

Dental Solutionsis looking for a Patient Service Representativein Pennsylvania, PA, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: $22.00-$25.00 per hour
• Full-time Schedule: Monday - Thursday 9am - 5pm Friday 8am-2pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• Experience working in a dental office, Required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.