Patient Service Representative

Dental Care Alliance; Lake Arrowhead (NJ); On-site; USD 26,174 - 28,929; Part time

Job summary

Dental Care Alliance is seeking a Patient Service Representative in Denville, New Jersey, to enhance patient care and satisfaction. The role involves answering phones, handling inquiries, scheduling appointments, and supporting staff members in a team-oriented environment.

The ideal candidate should have a passion for customer service and preferably experience in a dental or healthcare setting. The position offers flexible hours part-time, with pay rates ranging from $19 to $21 per hour, providing opportunities for meaningful patient interaction.

Qualifications

• Experience working in a dental, medical, or other health-care office is preferred.

Responsibilities

• Acknowledge, smile, and greet patients upon arrival/dismissal.
• Respond to patient questions and concerns according to policies.
• Answer Telephones and schedule appointments.
• Maintain a clean and friendly waiting area for patients.

Skills

Exceptional customer service skills

Experience answering telephone

Knowledge of insurance plans (HMO/PPO)

Job description

Overview

Diamond Spring Dental is looking for a Patient Service Representative in Denville, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: min$19-max$21 per hour
• Part time: 18-20hours a week. Monday 9:30 to 6pm and Tuesday 9:30 to 6:30pm
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.