Patient Service Representative

Dental Care Alliance; Denville (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability benefits

401(k) plan

Team-oriented work environment with up

Modern dental technology

Job summary

Diamond Spring Dental in Denville, New Jersey, seeks a Patient Service Representative to join our clinical team. You will greet patients, answer phones, schedule appointments and assist with financial arrangements to support treatment plans, while maintaining a friendly, patient-centered environment.

Ideal candidates have prior experience in a dental or medical office, strong customer service skills, and familiarity with insurance plans.

Qualifications

• Experience in a dental, medical, or health-care office is preferred.
• Exceptional customer service skills are required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones is beneficial.

Responsibilities

• Greet patients and manage check-in/out processes.
• Answer phones and schedule appointments.
• Assist patients with treatment plan financing and payments.
• Maintain a clean, welcoming waiting area.
• Support staff and providers as needed.

Skills

Customer service

Phone handling

Dental office experience

Insurance knowledge

Job description

Overview

Diamond Spring Dental is looking for a Patient Service Representative in Denville, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What We Offer

• Pay: min$20- max$25 per hour
• Full time: Monday 9:30am-6pm, Tuesday 9:30am-6:30pm, off Wednesdays, Thursday 11am-7pm, Friday 9am-5pm, Saturday 9am-2pm (1-2 a month). They will have Friday off the day before working a Saturday
• Health, dental, and vision insurance
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basisMaintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.