Patient Service Representative

Dental Care Alliance; Mount Pleasant (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Modern dental technology

Job summary

Racine Dental Group in Racine, WI is seeking a Patient Service Representative to join our clinical team. You will greet patients, answer calls, schedule appointments, and help patients navigate treatment plans with flexible support from the Office Manager.

This role emphasizes outstanding customer service and teamwork in a fast-paced dental office. This is a full-time position with benefits including health, dental, and vision insurance, life and disability coverage, a 401(k) plan, and access to

Qualifications

• Experience working in a dental/medical office or health-care setting.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone and handling patient inquiries.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients upon arrival and dismissals with a friendly, professional demeanor.
• Respond to patient questions and concerns per office policies.
• Answer telephones and route calls.
• Schedule appointments and maintain the appointment book.
• Confirm appointments and follow up on no-shows or cancellations.
• Register patients at sign-in and post charges/payments to accounts.
• Maintain a clean, welcoming waiting area and assist with everyday tasks as needed.

Skills

Customer service

Telephone handling

Scheduling

Communication

Job description

Overview

Racine Dental Groupis looking for a Patient Service Representativein Racine, WI, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

• Pay: $20.00-$24.00 per hour
• Full-time Schedule: MON: 10-7 TUE: 6-230 WED: 6-230 THUR: ROTATION FRI: ROTATION SAT : ROTATION
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:

Wecomply withall minimum wage laws as applicable.

All benefits are subject to potential vesting and eligibility requirements.

The company is an Equal Employment Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.