Patient Service Representative

New England Baptist Hospital; Dedham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Patient Service Representative to join their team. In this vital role, you will provide essential front desk support in medical and surgical offices, ensuring a welcoming environment for patients. Your responsibilities will include greeting patients, managing appointments, and handling billing inquiries. With a focus on safety and patient care, this role offers you the chance to make a real difference in the lives of others while working alongside a team of over 35,000 committed professionals. If you have a passion for helping others and possess strong customer service skills, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with computers and medical terminology preferred.

Responsibilities

• Provide front desk support for medical and surgical offices.
• Greet patients, collect co-pays, and schedule appointments.

Skills

Customer Service

Medical Terminology

Computer Proficiency

Education

High School Diploma

Job description

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Job Details:

• Type: Regular
• Time: Full time
• Shift: Day (United States of America)
• FLSA Status: Non-Exempt

Job Description:

Essential Functions:

• Provide front desk support for medical and surgical offices.
• Greet patients, collect co-pays, answer calls, schedule appointments and tests, verify referrals, and update patient information.
• Escort patients to exam rooms and schedule procedures.
• Request prior authorizations and handle billing documentation.
• Respond to billing inquiries and participate in special projects.

Minimum Requirements:

• High School Diploma or equivalent
• Proficiency with computers and medical terminology preferred

As a healthcare organization, we prioritize safety. All staff must be vaccinated against influenza and COVID-19.

Join over 35,000 dedicated professionals making a difference in patient care. Your skills and compassion are valued here.

Equal Opportunity Employer/Veterans/Disabled