Patient Service Representative

Wmchealth; Town of Mount Pleasant (NY); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Wmchealth is seeking a Patient Service Representative to greet patients in person, on the phone, or via electronic correspondence, and to coordinate scheduling, check-in, and updating patient information.

The role involves verifying demographics and insurance in the EMR, assisting with forms, processing payments, and providing translation as needed while upholding confidentiality and delivering courteous service.

Qualifikationen

• Minimum one year of customer service or medical office experience.
• High school diploma or equivalent required; associates preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bilingual English/Spanish candidates preferred but not required.

Aufgaben

• Greet patients and verify appointment information; notify nursing staff.
• Register new patients and assist with forms.
• Update patient information in the EMR system.
• Schedule future appointments according to provider schedules.
• Answer calls and route information using triage procedures.
• Process referrals, pre-certifications, and insurance authorizations.
• Accept payments, issue receipts, and reconcile cash drawer.
• Monitor patient flow and communicate delays to patients.
• Provide translation for non-English speaking patients when needed.
• Maintain confidentiality and professional appearance; support staff as needed.

Kenntnisse

Customer service

Bilingual English/Spanish

Interpersonal skills

Microsoft Office proficiency

Ausbildung

High school diploma

Associates degree preferred

Tools

EMR system

Microsoft Office

Jobbeschreibung

Job Summary

A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
• Scans completed forms, identification, and insurance cards into patient documents folder.
• Schedules future appointments based on procedure type, time requirements, and provider schedules.
• Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures.
• Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
• Accepts payments, issues receipts, and reconciles cash drawer daily.
• Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care.
• Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people.
• Provides translation for non-English speaking patients, their families, and staff if bilingual.
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
• Accept and directs deliveries of medical/office supplies and mail.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Other duties as assigned.

Experience

Minimum of one (1) year of customer service and/or medical office experience preferred.

Education

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).