Patient Service Representative

Rochester Regional Health; City of Rochester (NY); On-site; USD 15,000 - 26,000; Part time

Job summary

Rochester Regional Health’s Unity Hospital seeks a Patient Service Representative to warmly welcome visitors, providers and staff, guiding patients through unit processes and delivering outstanding service.

This part-time role supports General Surgeries with a schedule that includes weekday shifts and every other weekend, and focuses on patient check-in/out, unit coordination, and record management with a strong emphasis on courtesy and accuracy.

Qualifications

• Friendly, warm and inviting demeanor.
• Excellent communication skills and professional behavior.
• Ability to multitask and prioritize responsibilities.

Responsibilities

• Patient Support: Manage check-in/out, assist patients and families, answer questions and provide courteous service.
• Unit Management: Coordinate daily staff assignments, keep patient room boards updated, oversee information flow and stock supplies.
• Medical Record Management: Process papers and electronic records, handle orders and maintain records.

Skills

Friendly disposition

Exceptional communication

Multitasking

Job description

SUMMARY

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.

STATUS:

Part Time

LOCATION:

Unity Hospital

DEPARTMENT:

General Surgeries

SCHEDULE:

Monday–Friday: 7:00 AM–3:00 PM and 3:00 PM–11:00 PM
Every other weekend

ATTRIBUTES

• Friendly, warm, inviting disposition

• Exceptional communication skills and professional behavior

• Ability to multitask and prioritize commitments

RESPONSIBILITIES

• Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance

• Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit

• Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE:

$16.75 - $18.92