Patient Service Representative

Jobtailor; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Intermountain in Boise, Idaho is seeking a patient services coordinator to serve as the first connection between the health system and patients. You will welcome callers, gather and verify demographic data, and schedule visits, tests, and referrals, ensuring a smooth patient intake experience and accurate EMR entries.

The role requires at least six months of customer service, strong communication, and privacy practices to protect PHI.

Qualifications

• Six months of customer service experience with interactions with customers.
• Basic computer skills including word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to collaborate with patients and caregivers to ensure high patient satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Serves as the first connection between Intermountain and patients.
• Ensures superior customer experience by identifying and resolving patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients over the phone/in person by confirming and updating all required demographic data.

Skills

Customer service

Data entry

Word processing

EMR documentation

Appointment scheduling

Patient registration

PHI confidentiality

Interpersonal communication

Tools

Registration System

EMR system

Job description

Key Responsibilities

• Serves as the first connection between Intermountain and patients.
• Ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Requirements

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Core Competencies

Demonstrates strong customer service skills with a focus on patient intake and care, ensuring accurate documentation and scheduling while maintaining confidentiality and privacy of patient information.

Highest-signal resume keywords

• Customer Service Experience
• Electronic Medical Record (EMR) Documentation
• Data Entry Skills
• Interpersonal Communication Skills
• Patient Privacy Protection

ATS Optimization Keywords

Hard Skills

• Data Entry
• Word Processing
• Patient Registration
• Appointment Scheduling
• Medical Record Management

Soft Skills

• Interpersonal Skills
• Communication Skills
• Collaborative Work

Industry Keywords

• Patient Intake
• Protected Health Information (PHI)
• Customer Experience
• Patient Satisfaction

Tools & Technologies

• Registration System
• Electronic Medical Record (EMR)