Patient Service Representative

Lumexa Imaging, Inc.; Birmingham, Northern (AL, KY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Insurance plans

401(k)

Paid time off

PTO accrual

Referral bonus

Job summary

Lumexa Imaging, Inc. in Birmingham, AL, has an entry-level Patient Service Representative position open. The role is Monday through Friday, 11am–7pm, in a medical office setting, focusing on providing exceptional customer service and handling administrative tasks.

Responsibilities include scheduling, authorizations, patient check-in/out, phone inquiries, and data accuracy. Benefits include health coverage, retirement plans, and PTO.

Qualifications

• 1–4 years experience in medical office or hospital.
• Experience with authorizations and insurance verification preferred.
• Ability to handle high patient volume and multitask.
• Strong customer service and computer skills.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate information to billing staff.
• Verify insurance details.
• Ensure patient data accuracy in the system.
• Process requests and filing of patient records.

Skills

Customer service

Computer skills

Multi-tasking

Medical terminology

Communication skills

Job description

Posted Monday, August 31, 2026 at 5:00 AM

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Schedule: Monday-Friday 11am-7pm

Lumexa Imaging partner American Health Imaging has an entry-levelPatient Service Representative role open in Birmingham, AL. We are looking for a customer-service focused candidate that is looking to excel in a medical office setting!

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking Patients In / Out
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge

Robust benefit offerings include:

• Monthly Bonus Opportunity
• Medical, Dental, Vision, Life Insurance & Pharmacy Plans (with Benefits effective first day of the month following your hire date!)
• 401(k) with employer contribution
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Lumexa Imaging is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.