Patient Service Rep - Urology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 34,000 - 36,000; Full time

Job summary

Hawai‘i Pacific Health is seeking a Patient Service Representative to support frontline patient access at our Hale Pawaa location. You will interview, register, admit and update patient records, and assist in processing fees generated by department providers.

The ideal candidate has a high school diploma, basic computer skills, and at least one year of clerical experience in a health care setting; EPIC experience is preferred. We value friendly communication and teamwork.

Qualifications

• High school diploma or equivalent; basic computer skills.
• One year of clerical support experience in a health care setting or related experience.
• EPIC experience preferred.

Responsibilities

• Interview, register, admit, and update patients’ medical records.
• Process professional/technical fees generated by department providers.
• Handle cash and collections.
• Act as liaison between patients and staff to ensure quality service.

Skills

Communication

Customer service

Clerical experience

Education

High school diploma

Tools

EPIC EHR

Job description

Kapi'olani Medical Specialists (KMS) is a specialty physician group dedicated to caring for Hawai'i's women and children through excellence in academics, physician training, medical research and clinical care. The group is comprised of over 100 Specialists, Nurse Practitioners and other staff, covering newborn to women's health services at Kapi'olani Medical Center for Women & Children. KMS operates exclusively for charitable, scientific and educational purposes, offering highly specialized care options at Kapi'olani and building support for these services within Hawai'i as a whole. The group’s specialty areas include: Neurology, Orthopedics, Genetics, Adolescent Medicine, Otolaryngology, Behavioral Health Services, Hematology/Oncology, Neonatology, Pediatric Intensive Care, Family Medicine and the full spectrum of Pediatric Specialties. Its Women's specialists include Breast and General Surgery, Adult Hospitalists and GYN Oncology.

Our Urology professionals diagnose and treat disorders of the urinary tract in adults and children. The department provides medical and surgical treatment for incontinence, prostate problems, disorders of voiding, kidney stones, infertility, impotence and genitourinary malignancies. Our board-certified Urologists also perform minimally-invasive laser surgery, which permits faster healing for the patient.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Hale Pawaa

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34145

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience.

Preferred Qualifications: Basic medical terminology. EPIC experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.