Patient Service Rep - Otolaryngology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 33,000 - 36,000; Full time

Job summary

Kapi'olani Medical Center for Women & Children in Hawai'i seeks a Patient Service Representative to ensure warm, efficient reception and clerical support across hospital and clinics. You will interview, register, admit and update patient records, and assist in billing and cash handling, with accurate documentation.

The role requires a high school diploma, basic computer skills, and one year of health-care clerical experience; EPIC experience is preferred to help deliver high-quality patient care

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• One year of clerical support experience in a health care setting.
• Preferred: Basic medical terminology.
• Preferred: EPIC experience.

Responsibilities

• Interview, register, admit and update patients' medical records.
• Create and file patients' records; assist in processing professional/technical fees.
• Perform cash handling and collections with accuracy.
• Provide warm, friendly, and helpful patient service in a health-care environment.
• Support in clerical and reception duties for the department.

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

In the Otolaryngology department, our board-certified physicians specialize in the diagnosis, treatment and surgery of the ear, nose, throat and related structures of the head and neck. This team of professionals oversees patients with loss of hearing or balance; sinus troubles; injuries to the ears, nose or throat; cancer and tumors of the head and neck; infections and deformities of the ear, nose, throat or neck; and foreign bodies in the upper respiratory tract.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a health care setting or related experience.

Preferred Qualifications: Basic medical terminology. EPIC experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.