Patient Service Rep - Pearlridge, Administration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 34,000 - 36,000; Full time

Job summary

Hawaii Pacific Health's Straub Pearlridge facility seeks a Patient Service Representative to deliver warm, friendly, and efficient clerical support across hospitals and clinics in West Oʻahu.

You will register patients, update records, handle fees and cash, and liaise between patients and clinical staff, requiring light medical terminology and basic computer skills. This on-site role offers stability and opportunities to contribute to high-quality care.

Qualifications

• High school diploma or equivalent required.
• One year of clerical support in health care setting preferred.
• Basic computer skills required.

Responsibilities

• Interview, register, admit, update and create patients’ medical records.
• Perform accurate and timely processing of fees generated by providers.
• Handle cash and collections with accuracy and integrity.
• Provide warm, friendly, and considerate assistance to patients and families.
• Act as liaison between patients and staff, ensuring smooth reception tasks.

Skills

Customer service

Communication

Clerical skills

Cash handling

Education

High school diploma or equivalent

Tools

EPIC

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Straub Pearlridge is proud to bring our patients and their families the best in medical care at a convenient, close-to-home location in West O‘ahu.

Services:

• diagnosis and treatment of illness and injury for infants, children, adolescents and adults
• well-baby, well-child and adolescent check-ups
• adult physical examinations
• obstetric/gynecology and family planning services
• treadmill testing/Holter Monitor
• dietary and health education counseling
• X-ray imaging
• physical therapy
• pharmacy
• on-site lab testing
• contact lenses/optical shop
• pre-marital lab tests
• and routine immunizations.

Specialty Services:

• cardiology
• dermatology
• general surgery
• neurology (adult and pediatric)
• sleep disorders
• ophthalmology
• physiatry
• rheumatology
• sports medicine
• vascular surgery

The Administration team works to ensure that all these services are delivered and managed in an efficient manner with friendly customer service.

As a Patient Service Representative, you will help to ensure that Straub Pearlridge patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location:

Straub Benioff Medical Center - Pearlridge Clinic

Work Schedule:

Day - 8 Hours

Work Type:

Full Time Regular

FTE:

1.000000

Bargaining Unit:

Non-Bargaining

Exempt:

No

Req ID

33805

Pay Range:

24.83 - 26.14 USD per hour

Category:

Administrative

Minimum Qualifications:

• High school or equivalent.
• One (1) year of clerical support in a health care setting or related experience.
• Basic computer skills.

Preferred Qualifications:

• Basic medical terminology.
• Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits.

Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.