Patient Service Rep - Resource Pool

Mercy Co; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy in Oklahoma City is seeking a Patient Service Rep for the Primary Care Resource Pool. The role is full-time, 40 hours per week, with 8am-5pm Monday–Friday, and requires travel to multiple Primary Care clinics in the OKC metro area.

As the first point of contact, you will greet patients, verify identities, handle check-in/check-out, scheduling, and maintain accurate EHR records, while supporting clinic workflows and infection control standards.

Qualifications

• Education: High school diploma or equivalent.
• Experience: None required; one year of medical office experience preferred.

Responsibilities

• Greets patients and verifies their identity.
• Answers phones, Epic chart creation, processes mail; scans, RightFax, copies.
• Performs check-in, check-out, and appointment scheduling.
• Maintains clinic equipment knowledge and usage.
• Reviews departmental communications and participates in meetings.
• Supports and implements new EPIC or workflow changes.
• Maintains a safe, clean reception area following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Patient Service Rep - Resource Pool

Full-time, 40 hours per week

Monday-Friday 8am-5pm

This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area.

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Qualifications:

Education: High school diploma or equivalent required.

Experience: None required. One year of applicable medical office experience preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.