Patient Service Representative - Primary Care Float Pool (Weekdays, Full Time)

Mercy; Springfield (MO); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Matched retirement plans

Resumo da oferta

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will help ensure a positive patient experience by managing front desk operations and coordinating workflows.

Responsibilities include greeting patients, scheduling appointments, handling inquiries, and maintaining patient privacy with professionalism and discretion. This role requires strong communication and exceptional customer service in a healthcare setting.

Qualificações

• Strong verbal and written communication is essential when interacting with patients, healthcare professionals and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors, with empathy and professionalism.
• Accuracy and attention to detail are critical for entering patient information, scheduling appointments, and processing documents.
• Must maintain confidentiality and follow privacy policy/procedure.
• Be adaptable and able to handle unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsabilidades

• Serve as the first point of contact for patients and visitors, managing front desk operations and workflows.
• Help ensure a positive and seamless patient experience from arrival to departure.

Conhecimentos

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professional demeanor

Clinic front desk training

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.