Patient Service Rep - Resource Pool

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy seeks a Patient Service Representative for its Primary Care Resource Pool. You will travel to multiple OKC-area clinics, greet patients, manage front desk tasks, and maintain accurate electronic records.

The role emphasizes courteous patient interactions, efficient scheduling, EPIC workflow updates, and adherence to infection control standards while supporting a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Experience: none required; 1 year medical office experience preferred.

Responsibilities

• Greets patients and verifies identity promptly, courteously, and professionally.
• Answers phones, creates Epic charts, processes mail; handles scanning and RightFax.
• Checks in/out patients and schedules appointments.
• Operates clinic equipment and basic devices (computer, scanner, card machine, copier).
• Reviews communications, attends meetings, and suggests workflow improvements.
• Supports new EPIC workflows and changes.
• Keeps reception area and waiting room clean per Infection Control guidelines.
• Maintains EHR and chart accuracy.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Tools

Epic

RightFax

EHR systems

Job description

Position Details

Find your calling at Mercy! Patient Service Rep - Resource Pool Full-time, 40 hours per week Monday-Friday 8am-5pm This position is part of our Primary Care Resource Pool, meaning the person hired for this role will be expected to travel to various Primary Care clinic locations in/around the OKC metro area. The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Maintains EHR and chart accuracy.

Qualifications

Education: High school diploma or equivalent required.

Experience: None required. One year of applicable medical office experience preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.