Patient Access Representative

CHI; Grand Island (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health St. Francis in Grand Island, NE is seeking a Patient Access Representative to be the first contact for patients, ensuring a smooth healthcare experience.

You will manage patient registration, verify insurance eligibility, and handle confidential records within the EHR system. You will communicate financial responsibilities, provide estimates, and collect payments at service time, while supporting front-office operations and collaborating with internal teams to uphold HIPAA standards

Qualifications

• High school diploma or GED required.
• Experience in healthcare or patient access preferred.
• Strong computer skills including Word and Excel; familiarity with EHR systems.

Responsibilities

• Schedule appointments using healthcare systems.
• Process medical records and verify registration details.
• Resolve registration or insurance discrepancies.
• Communicate financial responsibilities to patients and provide clear cost estimates.
• Collect payments at the time of service.
• Answer inquiries, route calls, and maintain a professional front-office area.
• Participate in team huddles to meet productivity and quality benchmarks.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Microsoft Office

Real-time eligibility

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Electronic Health Records

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service. Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met. To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Required

• High School Graduate , upon hire or


• High School GED, upon hire and

Preferred

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verification

Where You'll Work

CHI Health St. Francis was established in Grand Island, Neb. in 1887. Today, our hospital is a regional referral center, with more than 100 physicians and more than 1,100 team members working together to build a healthier community. Our goal is to provide patients with high-quality medical care close to home, where they can be supported by their family, friends, and community.

Pay Range

$17.24 - $24.35 /hour