PATIENT SERVICE REP - PARKER FIRST CARE

St. Bernards Healthcare; Jonesboro (AR); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

St. Bernards Healthcare in Jonesboro, AR seeks a Patient Service Representative to greet patients and arrange efficient registration, collect accurate insurance and contact information, and communicate clinic policies.

You will answer phones, assist with billing questions, process medical records requests and general patient account tasks, handling confidential information with professionalism in a busy health care setting. Attendance is essential.

Qualificações

• High school diploma or GED is required.
• Minimum of one-year experience in customer service.
• Prefer six months receptionist experience in health care setting.
• Experience with office equipment and multitasking.

Responsabilidades

• Greet patients and register them efficiently according to clinic policies.
• Answer phones and respond to patient billing questions.
• Process medical records requests and other patient account tasks.
• Handle confidential information with discretion and professionalism.
• Maintain alertness and a professional image in a busy clinic.

Conhecimentos

Customer service

Reception experience

Office equipment handling

Independent work

Formação académica

High school diploma or GED

Descrição da oferta de emprego

• JOB REQUIREMENTS
  • Education
    • High school diploma or GED
  • Experience
    • Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
  • Physical
    • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• JOB SUMMARY
  • Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.