PATIENT SERVICE REP - STADIUM FIRST CARE

St. Bernards Medical Group; Jonesboro, Northern (AR, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

St. Bernards Medical Group in Jonesboro, AR seeks a Patient Service Representative to greet patients and register them efficiently. You will collect accurate patient and insurance information and inform patients about clinic policies and procedures.

You will also answer billing questions, process records requests, and handle general patient account functions while maintaining confidentiality and a professional image for all patients and staff.

Qualifications

• High school diploma or GED is required.
• Minimum of one year in a customer service setting, preferably six months in a healthcare receptionist role.
• Experience with office equipment and the ability to work independently with good judgment.

Responsibilities

• Greet patients and arrange efficient and orderly patient registration.
• Verify accurate patient and insurance information and communicate clinic policies.
• Answer telephone calls and respond to billing questions from patients.
• Process medical records requests and manage general patient account functions.
• Maintain confidentiality and a professional image when interacting with patients and staff.

Skills

Customer service experience

Office equipment familiarity

Independent work

Good judgment

Education

High school diploma or GED

Tools

Office equipment

Job description

JOB REQUIREMENTS

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  Education

  
  
  
  
  • High school diploma or GED
  
  
  
  


• 
  

  Experience

  
  
  
  
  • Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
  
  
  
  


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  Physical

  
  
  
  
  • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
  
  
  
  

JOB SUMMARY

• Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.