Medical Receptionist

Southwest Ohio ENT Specialists; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Southwest Ohio ENT Specialists is seeking a Patient Services Representative to greet patients, manage scheduling, and handle payments. You will verify patient information, process insurance paperwork, and ensure accurate, courteous service in a fast-paced setting.

The role requires strong phone and computer skills, attention to detail, and a collaborative team approach to support high-quality patient care.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer experience, preferably in healthcare settings.
• Experience in a team-focused environment.
• Proficient with computers and MS Office.
• Excellent communication and organizational skills.

Responsibilities

• Answer multiple phone lines and route calls per procedures.
• Greet patients and document arrival for appointments.
• Notify staff of patient arrivals and schedule appointments.
• Process co-pays, co-insurance and other payments.
• Register new patients or update existing patient information.
• Process patient insurance and ID paperwork.
• Perform end-of-day reconciliation accurately.
• Process outgoing and return mail as needed.
• Other duties as assigned.

Skills

Customer service

Phone support

MS Office

Communication

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Description

POSITION OVERVIEW

The Patient Services Representative is the first point of contact for patients, providers and medical office staff. This position will meet and greet patients, prepare daily charts, notify medical office staff of patient’s arrival, collect co-pays and schedule appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer multiple phone lines, including but not limited, to routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
• Greets patients and documents their arrival for appointments.
• Uses service recovery techniques and principles when a patient is dissatisfied.
• Register new patients or verify and update established patients’ information in the system, including gathering and entering patient insurance information.
• Process patient insurance and identification paperwork.
• Collect co-pays, co-insurance and other payments as needed long with accurately completing end of day reconciliation.
• Process outgoing mail, return mail and courier mail.
• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• 2+ years of customer experience including face-to-face interactions and heavy phone usage (preferred)
• Minimum 1-year experience in healthcare, medical office or hospital setting (preferred)
• Experience working in a team focused environment
• Competence with computers and the MS Office Suite

Knowledge & Skills

• Intermediate-Advance level ability in the Microsoft Office Suite: Word, Excel, PowerPoint
• Ability to communicate and articulate complex information simply.
• Self-motivated, enthusiastic, and a positive attitude.
• Ability to handle a multitude of different situations; sometimes simultaneously.
• Must possess strong organizational skills.
• Maintains a positive, optimistic outlook.
• Has a willingness to be challenged and to gain mastery in new areas.
• Goes the extra mile for others.
• Strong attention to detail.
• Ability to operate effectively in a fast-paced environment that requires multi-tasking.