Patient Service Rep - Ophthalmology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Straub Benioff Medical Center in Honolulu seeks a Patient Service Representative to ensure warm, friendly, and efficient service for patients. You will act as a liaison between patients and the Ophthalmology team and handle registration, updating records, and billing processing.

Ideal candidates have a high school diploma, at least one year of clerical healthcare experience, basic computer skills, and familiarity with EPIC is a plus; strong communication and cash handling abilities are essential.

Qualifications

• High school diploma or equivalent required.
• One (1) year of clerical support in a health care setting or related experience preferred.
• Basic computer skills expected; EPIC experience preferred.

Responsibilities

• Interview, register, admit, update and create patients’ medical records.
• Process professional/technical fees generated by department providers.
• Perform cash handling and collection.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Tools

EPIC

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Straub ophthalmologists, assisted by optometrists and certified ophthalmic technicians, provide a full range of eye care services for children and adults. These professionals are trained in the most up-to-date surgical procedures for treatment of cataracts, corneal disease, glaucoma, diabetic retinopathy, retinal disease and orbital disease. Straub offers total eye care complete with one-stop-shopping optical shops, including a full selection of glasses frames, lenses and contact lenses.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Ophthalmology department and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34686

Pay Range: 25.83 - 27.19 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.