Patient Service Rep - Cardiology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 39,000; Full time

Job summary

Hawaii Pacific Health in Honolulu is seeking a Patient Service Representative in the Cardiology department. You will serve as a liaison between patients and staff, handling interviews, registrations, admissions, and medical record updates with a patient‑focused approach.

Responsibilities include processing department fees accurately and promptly, and managing cash handling and collections while delivering high‑quality health care to Hawai‘i’s people.

Qualifications

• High school diploma or equivalent.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.

Responsibilities

• Interview, register, admit, and update/create patients’ medical records.
• Process professional/technical fees accurately and timely for department providers.
• Handle cash and collections as part of daily operations.

Skills

Communication skills

Customer service

Clerical experience

Basic computer skills

Education

High school or equivalent

Tools

EPIC

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

The Cardiology professionals at Straub provide a comprehensive array of heart and vascular services for every stage of life, from pediatrics to geriatrics. Our award-winning cardiac care is recognized as among the nation’s best, having brought many new technologies and lifesaving interventions to Hawai‘i. Our highly trained staff of medical professionals continue to bring innovative cardiac therapies that maximize patient safety and comfort while minimizing risk and recovery time. At our state-of-the‑art facilities, which can accommodate the full spectrum of diagnostic, treatment and surgical procedures, patients and their families can expect the highest level of care.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub. You will act as a liaison between patients and the professional staff in our Cardiology department and assist with a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 25.83 - 27.19 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.