Receptionist - Guest Registration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 25,000 - 30,000; Part time

Job summary

Straub Benioff Medical Center in Honolulu is hiring a Patient Registrar to deliver warm, friendly registration and admissions support across our hospitals and clinics. You will collect personal and financial information, verify insurance, and help coordinate bed assignments to ensure a smooth guest experience.

The role requires a high school diploma (associate’s degree preferred), medical terminology knowledge, and experience in a medical office setting with familiarity in EPIC.

Qualifications

• Register patients by obtaining personal and financial information via interviews, calls, or questionnaires.
• Assist with bed assignments and preliminary authorization/verification for incoming patients.
• Provide warm, friendly customer care in patient registration and admissions across hospitals and clinics.

Responsibilities

• Register patients using direct interviews, phone calls, or questionnaires.
• Coordinate bed assignments and preliminary authorization/verification for patients.

Skills

Customer service

Registration procedures

Phone interviews

Education

High school diploma or equivalent

Associate’s degree

Tools

EPIC

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. The department provides assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. The friendly staff also assists with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

As a Patient Registrar, you will provide warm, friendly customer care in patient registration and admissions at our hospitals and clinics. Your responsibilities include registering patients by obtaining personal and financial information through direct interviews, phone calls, or questionnaires. You will also assist with the coordination of bed assignments and the completion of preliminary authorization/verification for patients entering the hospital, and perform registration duties as assigned. We are looking for a warm and engaging individual who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Part Time Regular

FTE: 0.500000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 34498

Pay Range: 17.75 - 22.09 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent.

Preferred Qualifications: Associate’s degree. Medical Terminology course. Experience in medical office setting and knowledge of medical insurances. Computer literate. Knowledge in electronic medical records systems (EPIC).

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.