Patient Service Rep. - Mercy Clinic Green Forest

mercy; Arkansas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy is seeking a friendly Patient Service Representative to be the first face patients encounter, greeting visitors and guiding them through check-in.

You will manage front desk workflows, verify information, schedule appointments, and coordinate with clinical staff to keep the patient experience smooth.

The role emphasizes clear communication, compassion, and teamwork in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Act as the first point of contact for patients and visitors.

Skills

Front desk management

Customer service

Communication

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: One year of applicable medical office experience.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.