Patient Service Rep - Family Practice

2101 Edward Health Ventures; Woodridge (IL); On-site; USD 39,000 - 57,000; Full time

Benefits offered by this job

Career growth opportunities

Medical/Dental/Vision benefits

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement plan with company match

Paid time off & holidays

Community involvement opportunities

Job summary

Endeavor Health in Woodridge, IL is seeking a Patient Service Representative for a full-time position. The role involves in-patient, out-patient, ER, and same-day surgery pre-registrations, registrations, and revenue cycle activities.

You will handle data collection, insurance verification, and customer service, with a rotating schedule, some travel to other locations, and a requirement for bilingual abilities and familiarity with Microsoft Office.

Qualifications

• High School or GED required.
• Associates Degree in Business Administration/Management preferred.
• 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting.
• Knowledge of health insurances, medical terminology and anatomy.
• Strong data entry and keyboarding skills.
• Knowledge of Microsoft Office Suite.
• Bilingual skills.

Responsibilities

• Provide pre-registrations, registrations, order management, charge capture, cash collection and medical information systems for in-patient, out-patient, emergency room, immediate care and same-day surgery patients.
• Collect, analyze and record demographic, insurance/financial and clinical data from multiple sources and obtains signatures.
• Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment.
• Interact in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital’s revenue cycle expectations, including resolution of personal liabilities through various payment options.

Skills

Bilingual

Data entry

Customer service

Microsoft Office

Education

High School or GED

Associates Degree Business Administration/Management

Tools

Microsoft Office Suite

Job description

Hourly Pay Range

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Service Rep
• Location: 3329 75th St. Woodridge
• Full Time: 40 hours
• Hours: M-F Rotating shifts 6:45a-3:15p, 8am -4:30pm and 10am - 7:30pm. Also 1 Sat am per month
• Required Travel: Occasionally This role includes some travel to other locations and requires flexible hours to meet operational needs

Responsibilities

• Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
• Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes.
• Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
• Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital’s revenue cycle expectations, including resolution of personal liabilities through various payment options.

Qualifications

• High School or GED Required
• Associates Degree Business Administration/Management Preferred
• 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
• Manual dexterity to operate various office machines
• Knowledge of health insurances, medical terminology and anatomy
• Strong data entry and keyboarding skills
• Knowledge of Microsoft Office Suite
• Bilingual skills
• A valid driver’s license is required if the incumbent is selected to perform related duties at an off site location.
• If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to help everyone in our communities be their best. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging- each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EEO: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you're just beginning your career journey or are a seasoned professional, you'll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.