Patient Service Rep II - Medical Groups

Silver Cross Hospital; New Castle (KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a dedicated PSR to coordinate after-visit activities, review forms, print AVS, and communicate payment policies. The role includes collecting payments and assisting with scheduling follow-ups.

Requirements include an Associate or Bachelor’s degree preferred and strong customer service. Excellent verbal skills and PC/software proficiency are essential for success.

Qualifications

• Associate or Bachelor’s degree preferred; High school diploma required.
• Prior experience and knowledge of insurance preferred.
• Excellent interpersonal and customer service skills.
• Ability to balance multiple priorities and use PCs and software.
• Strong verbal communication and independent problem solving.

Responsibilities

• Coordinate after-visit activities including form collection, review, and AVS printing.
• Communicate payment policies and collect payments for current or past balances.
• Assist with scheduling follow-up appointments and procedures.
• Ensure pre-visit clearing for the date of service when not completed.
• Provide customer service to patients, physicians, and staff.

Education

Associate degree or Bachelor's degree

High school diploma

Tools

EMR systems

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Position Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications : Associate or Bachelor’s degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details:

Days, Full-time PSR for the Orland Park location.

Department:

SCMG OMP-PRIMARY CARE

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.