Patient Service Representative

Silvercross; New Lenox (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in New Lenox, IL seeks a Patient Service Representative to greet and register patients, schedule follow-ups and tests, and act as a liaison between patients and medical staff.

The role requires strong customer service and communication skills, high school diploma or GED, and healthcare exposure preferred. Full-time daytime shifts with comprehensive benefits are offered.

Qualifications

• High school diploma or GED required.
• Previous health-care experience preferred.
• Excellent interpersonal and communication skills.
• Ability to balance priorities and resolve issues effectively.

Responsibilities

• Register, check-in, and check-out patients for visits.
• Schedule follow-up visits, labs, imaging, and other tests.
• Collect co-pays and explain payment policies.
• Call patients to notify schedule changes and reminders.

Skills

Interpersonal skills

Customer service

Verbal communication

Problem solving

Computer literacy

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Patient Service Representative# Silver Cross Careers## Patient Service RepresentativeApply: New Lenox, Illinois: Full time: Posted Today: R-0012457## Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It’s the way *you*want to be treated.**Position Summary**: Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.**Essential Duties and Responsibilities:*** Perform registration, check-in, and check-out for patient visits* Schedule follow-up visits, including labs, imaging, and other diagnostic testing* Collect co-pays* Call patients for notification of schedule changes**Requirements:*** Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.* Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.* Ability to balance priorities and effectively handle challenging situations.* Excellent verbal communication skills.* Comfort with computer technology and applications.**Education:*** High school diploma or GED required.* Experience: Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred**Work Shift Details:**Days, Rotating Weekday Shifts**Department:**SCMG PROGRESSIVE SURGICAL ASSOCIATES# # # # # # # **Benefits for You**At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.**Silver Cross Hospital and Silver Cross Medical Groups** offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition Reimbursement**Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.** However,registry employees are ineligible for Health and Welfare benefits.The expected pay for this position is listed below:$18.70 - $23.38The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.