Patient Service Rep I: Front Desk & Scheduling

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ seeks a friendly Patient Services Representative to join our front-desk team. You will greet patients, collect copays, verify insurance, and manage appointment flow with courtesy and accuracy.

The role requires basic typing, familiarity with office equipment, and the ability to handle multiple phone lines while maintaining HIPAA confidentiality. A High School diploma or GED and at least six months of medical receptionist experience are

Qualifications

• Excellent patient care skills and empathy.
• Basic typing and keyboarding with basic computer use.
• Strong organizational abilities and multi-tasking.
• Knowledge of HIPAA and confidentiality.

Responsibilities

• Greet patients and families in a courteous, professional manner.
• Collect payments and co-payments at time of exam.
• Schedule Walk-in, STAT, and Same Day Appointments.
• Manage cancellations and confirm next day appointments.
• Assist with patient paperwork and chart assembly.

Skills

Patient care

Typing

Interpersonal skills

Phone etiquette

Education

High school diploma or GED

Job description

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ seeks a friendly Patient Services Representative to join our front-desk team. You will greet patients, collect copays, verify insurance, and manage appointment flow with courtesy and accuracy.

The role requires basic typing, familiarity with office equipment, and the ability to handle multiple phone lines while maintaining HIPAA confidentiality. A High School diploma or GED and at least six months of medical receptionist experience are