Patient Service Rep - Pacific Heart (Santa Monica)

Cedars-Sinai; Santa Monica (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Cedars-Sinai in Santa Monica is seeking a Patient Service Rep to deliver outstanding patient relations through phone and in-person interactions. You will handle appointment scheduling, registration, and payment collection while navigating Cedars-Sinai Medical Network services.

This role emphasizes accuracy in demographics and insurance data, and participation in daily huddles to uphold infection prevention and departmental policies. Prior outpatient experience is preferred.

Qualifications

• High school diploma or GED preferred.
• Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
• Experience with patient demographics and insurance data entry.

Responsibilities

• Provide outstanding customer service and handle intake and resolution of calls for a multi-specialty team.
• Greet patients and resolve issues.
• Check-in/out patients, collect co-payments, issue receipts, and verify demographics in CS-Link.
• Schedule appointments and complete patient registration.
• Assist with physician scheduling and workflow improvements.
• Process referrals and authorizations for various insurance types.
• Monitor patient care flow and CS-Link message pools.
• Identify opportunities to improve workflow and efficiency.
• Explain policies, procedures, or services to patients.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department policies.

Skills

Customer service

Telephone communication

Appointment scheduling

Payment processing

Registration

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:
High school diploma or GED preferred.

Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.