Patient Service Rep - CS Connect (Evening / Hybrid)

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep to deliver exceptional patient service in a fast-paced outpatient setting in Los Angeles. The role includes front-desk duties, appointment scheduling, patient registration, and handling payments with accuracy and empathy.

The successful candidate will have at least two years of relevant experience, strong communication skills, and proficiency with CS-Link. This position emphasizes patient relations and adherence to department policies.

Qualifications

• High school diploma or GED preferred.
• Two years of experience as a Patient Service Rep in outpatient medical settings preferred.
• Experience with front-desk operations and patient check-in/out is a plus.

Responsibilities

• Provide outstanding patient service through intake calls and multi-provider coordination.
• Greet patients and assist with issue resolution.
• Check-in/out patients and collect co-payments; verify demographics and insurance in CS-Link.
• Schedule appointments and complete patient registrations; collect payments.
• Manage physician schedules and patient/provider communications per protocol.
• Process referrals and authorizations for various insurance types.
• Monitor CS-Link message pools and everyday workflow for improvements.

Skills

Customer service

Phone communication

Appointment scheduling

Cash handling

Education

High school diploma/GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.