Patient Service Rep - Ob/Gyn

African American Talent; Beverly Hills, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai Medical Network seeks a Patient Service Rep to deliver outstanding customer service, manage calls, schedule appointments, register patients, and collect co-payments in an outpatient setting.

The role requires verifying demographics and insurance data, supporting physician schedules, processing referrals and authorizations, and upholding infection prevention standards while participating in daily huddles and team meetings.

Qualifications

• Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
• High school diploma or GED preferred.

Responsibilities

• Provides outstanding customer service through effective intake and resolution of calls for a multi-specialty team.
• Greets patients and assists with resolving issues or concerns.
• Check-in/check-out patients, collect co-payments and reconcile payments; verify demographics and insurance data in CS-Link.
• Schedules appointments, completes patient registration, and handles patient payments.
• Assists with physician schedules and handles patient/provider correspondence.
• Processes referrals and authorizations for various insurance types.
• Manages patient care flow and monitors CS-Link message pools.
• Promotes infection prevention standards and department policies.

Skills

Customer service

Phone communication

Outpatient medical office experience

Attention to detail

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education

High school diploma or GED preferred.

Experience

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.