Patient Service Rep

Community Health Network; Kokomo (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a Patient Service Representative to join our dedicated team in Kokomo, Indiana. This role is essential for providing patients with exceptional care by managing administrative tasks including check-ins, scheduling, and insurance eligibility verification.

The ideal candidate will have a high school diploma or GED, and at least a year of experience in healthcare or customer service. Strong listening and communication abilities are crucial, as well as proficiency with electronic medical records.

Join us in making a difference in our community!

Qualifications

• 1 year of experience in a healthcare environment or 2 years of customer service experience.
• Knowledge of medical terminology is preferred.
• Strong computer skills, including email and web-based applications.

Responsibilities

• Check patients in for appointments and collect payments.
• Answer telephones and take accurate messages.
• Schedule appointments and coordinate referrals.

Skills

Strong listening skills

Strong communication skills

Attention to detail

Organization skills

Ability to work under pressure

Education

High school diploma or GED equivalent

Tools

Electronic medical records systems

Microsoft Excel

Microsoft Word

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients’ administrative needs. This position is vital to giving the patient the “Patient’s First” service and treatment they deserve as soon as they walk into our facility. This role is responsible for checking patients in for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, checking patients out, coordinating referrals, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected.

Exceptional Skills and Qualifications

Applicants for this position must have strong listening and communication skills and work well under pressure in a fast-paced environment. The applicant must be able to multi-task, have attention to detail, strong organization skills, and be a team player. Applicants must demonstrate good judgement for maintaining confidentiality.

• High school diploma or GED equivalent is required.
• 1 year of experience in a healthcare environment or a minimum of 2 years of customer service experience.
• Knowledge of medical terminology is preferred.
• Experience with electronic medical records is preferred.
• Strong computer skills including experience with Intranet and Internet usage, Excel, Word, email, and web-based applications.