Associate Patient Access Rep- Behavioral Health Float

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration and financial clearance across the network.

In this role you will manage check-ins, scheduling, verify insurance, ensure compliance, pre-register patients using EPIC, and document demographics and coverage accurately.

Qualifications

• High School Diploma or GED required.
• 1+ years healthcare office experience preferred.
• Proficient in inpatient, outpatient and emergency registrations.
• Completes admissions, discharges and transfers timely.
• Ability to monitor patient movement and verify CMS standards.
• Enter patient demographics, insurance and financial data accurately.
• Gathers confidential health and financial information, ensuring encryption and privacy.
• Verifies completeness of the electronic health record (EHR).

Responsibilities

• Serve as first contact for visitors and patients at registration areas.
• Handle check-ins, scheduling and financial clearance processes.
• Verify insurance coverage and communicate eligibility to patients.
• Pre-register scheduled patients using EPIC work queues.
• Document patient demographics, insurance and financial information.
• Ensure accuracy and completeness of the electronic health record.
• Support compliance with regulatory standards and internal policies.

Skills

Customer service

Front desk

Registration support

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills And Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.