Patient Service Rep

Trinity Health MI; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from Day One

Medical, Dental, Vision

PTO

Life Insurance

Short/Long-term Disability

Retirement savings with employer match

Referral program

Tuition reimbursement

Job summary

Trinity Health Michigan in Ann Arbor is seeking a Patient Service Representative to support the Warde Medical Lab. The role is fully on-site with an evening shift; schedules vary and may include 10am–6:30pm or later shifts from 3:30pm–midnight.

You will answer calls, provide test information, and help transmit reportable results while assisting the Client Services team. This position offers full on-site benefits and opportunities for growth within a large Catholic healthcare system.

Responsibilities

• Answer client phone calls and assist with inquiries regarding test information and patient results.
• Refer complex issues to the appropriate Client Service Specialist as needed.
• Reconcile pending test lists from clients and monitor tests pending at referral laboratories.
• Support Client Service Specialists by researching test information and entering client responses.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.

Job description

Employment Type: Full time

Shift: Evening Shift

Description: Patient Service Representative Supporting Warde Lab
Shifts will vary.
Primarily will be 10am-6:30pm. Could be as late as 3:30pm to midnight for some shifts.

Patient Service Rep

Location: Trinity Health Ann Arbor, Warde Medical Lab

Status: Part Time 20 Hours per week

Note: This is a fully on-site role

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

POSITION PURPOSE

Representatives provide customer support to client callers, and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists.

Essential Functions And Responsibilities

• Answer client phone calls and assist with inquiries regarding test information and patient results. Refer complex issues to the appropriate Client Service Specialist as needed.
• Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories.
• Reconcile Warde daily and/or weekly pending lists.
• Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.
• Assist with reference lab reporting.
• Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns.
• Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients.
• Review cytogenetic reports in the LIS for completion and enter results for incomplete tests.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.