Patient Service Rep

Trinity Health; Ann Arbor (MI); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Daily pay

Full benefits package (Medical, Dental

PTO and Life Insurance

Short and Long-term Disability

Retirement plan with employer match

Tuition Reimbursement

Colleague Referral Program

Job summary

Trinity Health in Ann Arbor, MI, is seeking a Patient Service Rep for the Warde Medical Lab. This on-site, part-time role (20 hours/week) supports client calls, test information inquiries, and reporting.

Shifts will vary with an evening focus, typically 10am-6:30pm, with potential to extend to midnight in some cases. Responsibilities include reconciling pending test lists, entering responses into the LIS, and collaborating with Client Service Specialists and the Client Services Manager on

Qualifications

• Experience in customer service or call center.
• Ability to research test information.
• Strong communication and documentation skills.

Responsibilities

• Answer client phone calls and assist with inquiries regarding test information and patient results.
• Reconcile pending test lists from clients and monitor investigations.
• Support Client Service Specialists by researching test information and entering client responses into the LIS.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.
• Assist with reference lab reporting.
• Complete daily EPI reporting and transmit reportable disease results to government agencies.
• Review cytogenetic reports in the LIS and enter results for incomplete tests.

Skills

Customer service

Phone support

Data entry

Team collaboration

Tools

LIS

Laboratory Information System

Job description

Employment Type:Full timeShift:Evening ShiftDescription:Patient Service Representative Supporting Warde Lab
Shifts will vary.
Primarily will be 10am-6:30pm. Could be as late as 3:30pm to midnight for some shifts.

Patient Service Rep

Location:Trinity HealthAnn Arbor, Warde Medical Lab

Status:Part Time 20 Hours per week

Note:This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation,DAILYPAY

• Benefitseffective onDay One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

POSITION PURPOSE

Representatives provide customer support to client callers, and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Answer client phone calls and assist with inquiries regarding test information and patient results. Refer complex issues to the appropriate Client Service Specialist as needed.
• Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories.
• Reconcile Warde daily and/or weekly pending lists.
• Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.
• Assist with reference lab reporting.
• Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns.
• Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients.
• Review cytogenetic reports in the LIS for completion and enter results for incomplete tests.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.